Rotomolded Kayaks Warranty

Pulau Outfitters (PT SUP BALI) warrants all products in our Rotomolded Kayak line, which includes our Sit-on-Top and Sit-Inside Kayaks, Pedal Kayaks, & Fishing Kayaks. Our warranty covers all defects as a result of materials and workmanship for 1 year from date of purchase, and PT SUP BALI reserves right to inspect, repair, and/or replace any warranted product at their discretion.

Warranty coverage does not extend to any other claim conditions, including:

  • Personal damages or injury due to product usage.
  • Consequential loss or damage to items not included in kayak product sets.
  • Misuse or general wear and tear.
  • Damage or defects caused by impact with other objects.
  • Damage or defects as a result of transport, dropping, and out-of-water-handling such as dragging over gravel or rocks.
  • Damage due to repairs completed by parties not directly affiliated with PT SUP BALI.
  • Damage due to modifications using products not provided by or affiliated with PT SUP BALI.
  • Acts of nature such as fires, earthquakes, volcanoes, & tsunamis.

If you believe your products have defects as a result of materials and workmanship, please contact us immediately and include:

  1. Proof of purchase, including sales invoice & date.
  2. Detailed explanation of damage or defect, and how it happened.
  3. Photos showing the overall top and bottom of product, as well as detailed photos showing the damage or fault.