Inflatables Warranty - SUPs & Kayaks

Pulau Outfitters (PT SUP BALI) provide warranties for all products in our Inflatable product line. This includes our Inflatable SUPs, Inflatable Kayaks, and Inflatable Towables. Our warranty covers all defects as a result of materials and workmanship for 1 year from date of purchase. PT SUP BALI reserves the right to inspect, repair, and/or replace any warranted products at their discretion

Warranty coverage does not extend to any other claim conditions, including:

  • Personal damages or injury due to product usage.
  • Consequential loss or damage to items not included in Inflatable product sets.
  • Misuse or general wear and tear.
  • Damage or defects caused by impact with other objects.
  • Damage or defects as a result of transport, dropping, and out of water handling such as dragging over gravel or rocks.
  • Damage due to repairs completed by parties not directly affiliated with PT SUP BALI.
  • Damage due to modifications using products not provided by or affiliated with PT SUP BALI.
  • Acts of nature such as fires, earthquakes, volcanoes, & tsunamis. 

If you believe your products have defects as a result of materials or workmanship, please contact us immediately and include:

  1. Proof of purchase, including sales invoice & date.
  2. Detailed explanation of the damage or defect, and how it happened.
  3. Photos showing: the overall top and bottom of product, as well as photo showing the damage or fault.