Pulau Outfitters (PT SUP BALI) provide warranties for all products in our Inflatable product line, including Inflatable SUPs, Inflatable Kayaks, Inflatable Towables. Our warranty covers all defects as a result of materials and workmanship for 2 years from date of purchase. Warranty coverage does not extend to any other claim conditions, including:
- Personal damages or injury due to product usage
- Consequential loss or damage to items not included in Inflatable product sets
- Misuse or general wear and tear
- Damage or defects caused by impact with other objects
- Damage or defects as a result of transport, dropping, and out of water handling such as dragging over gravel or rocks.
- Damage due to repairs completed by parties not directly affiliated with PT SUP BALI.
- Damage due to modifications using products not provided by or affiliated with PT SUP BALI.
- Acts of nature such as fires, earthquakes, volcanoes, & tsunamis.
PT SUP BALI reserves the right to inspect, repair, and/or replace any warranted product at their discretion.
If you believe your products have defects as a result of materials or workmanship, please contact us immediately and include:
- Proof of purchase, including sales invoice & date
- Detailed explanation of the damage or defect, and how it happened.
- Photos showing: the overall top and bottom of product, as well as photo showing the damage or fault.