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Two-Year Warranty for Inflatable Kayaks, Inflatable SUPs, & Inflatable Towables

Pulau Outfitters (PT SUP BALI) provide warranties for all products in our Inflatable product line, including Inflatable SUPs, Inflatable Kayaks, Inflatable Towables. Our warranty covers all defects as a result of materials and workmanship for 2 years from date of purchase. Warranty coverage does not extend to any other claim conditions, including:

  • Personal damages or injury due to product usage
  • Consequential loss or damage to items not included in Inflatable product sets
  • Misuse or general wear and tear
  • Damage or defects caused by impact with other objects
  • Damage or defects as a result of transport, dropping, and out of water handling such as dragging over gravel or rocks.
  • Damage due to repairs completed by parties not directly affiliated with PT SUP BALI.
  • Damage due to modifications using products not provided by or affiliated with PT SUP BALI.
  • Acts of nature such as fires, earthquakes, volcanoes, & tsunamis. 

PT SUP BALI reserves the right to inspect, repair, and/or replace any warranted product at their discretion.

If you believe your products have defects as a result of materials or workmanship, please contact us immediately and include:

  1. Proof of purchase, including sales invoice & date
  2. Detailed explanation of the damage or defect, and how it happened.
  3. Photos showing: the overall top and bottom of product, as well as photo showing the damage or fault.